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Cancellation Policy

Let’s Make It Special Booking Policy BOOKING & PAYMENT: A $200 non-refundable booking deposit is required to secure your event date and is applied toward your total. The remaining balance and final guest count are due 7 days before the event. RESCHEDULING: One date change is permitted, subject to availability. Payments may be transferred to one new date within 6 months of the original event date. Current pricing and availability apply. CANCELLATIONS: Customer cancellations are non-refundable except where required by law or provided in the Client Service Agreement. EVENT TIME & GUESTS: Events begin and end at the confirmed time. Late guests join the experience in progress. Additional time, if available, is $75 per 30 minutes. ADD-ONS: Additional guests, tables, chairs, upgrades, staffing, and other add-ons are subject to availability and additional charges. TRAVEL: Travel within 20 miles of Oak Lawn, Illinois is included. Travel beyond 20 miles is $1.50 per additional mile one way. Parking, tolls, permits, and required venue fees are the client’s responsibility. OUTDOOR EVENTS: A suitable covered or indoor backup location is required. Let’s Make It Special may modify, relocate, delay, or stop outdoor service when conditions are unsafe. CLIENT RESPONSIBILITIES: Clients must provide accurate event information, safe access and adequate setup space, supervise guests, and have participants ready at the scheduled time. FULL AGREEMENT: All bookings are subject to the Let’s Make It Special Client Service Agreement, which contains additional terms and controls if there is a conflict with this summary policy.